Store Terms & Conditions

Store Terms & Conditions

(effective as of 1 October 2026)

I. General information:

1. The entrepreneur operating the online store available under the domain https://www.toolsa.eu/, hereinafter referred to as the “Store”, is Toolsa Europe Remigiusz Prędki, ul. Inwalidzka 20, 41-506 Chorzów, NIP: PL6431588886, REGON: 277557653, phone number: (+ 48 32) 7652050, e-mail: info@toolsa.eu
2. You can contact the online store by e-mail at info@toolsa.eu and by phone at (+ 48 32) 7652050 (on business days from 7:00 to 15:00).
3. These Terms define the rights and obligations of Customers and the rights and obligations of the Seller as the entity managing and operating the online store.
4. These Terms are available at https://www.toolsa.eu/.
5. The Owner of the Online Store undertakes to process Customers’ personal data securely solely for the purpose of proper performance of the distance sales agreement. The Privacy Policy is included in these Terms, is provided during the checkout process, and is also sent each time by e-mail together with the order confirmation.

II. Definitions used:

The definitions used in these Terms mean as follows:

1. Customer – any entity making purchases in the Store in accordance with these Terms (both a Consumer and an Entrepreneur).
2. Consumer – a consumer within the meaning of Article 221 of the Civil Code, i.e. a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity, as well as an Entrepreneur who is a natural person running a business registered in CEIDG, who performs a legal act directly related to their business activity when, at the same time, the content of the agreement shows that it does not have a professional character for them, resulting in particular from the subject of the business activity actually carried out by them and disclosed in CEIDG (including PKD codes entered in CEIDG at the time of concluding the agreement).
3. Customer Account – an area containing data on completed transactions and a tool used to place and process orders.
4. Newsletter – a service provided by the online store to the User consisting of sending information about the Store’s activity. The service is free of charge and provided to users who have consented to receive the Newsletter.
5. Entrepreneur – an entrepreneur within the meaning of Article 431 of the Civil Code, i.e. a natural person, a legal person, or an organizational unit without legal personality, conducting business or professional activity in their own name.
6. Terms – this document, setting out the terms and conditions of using the Store.
7. Business days – weekdays from Monday to Friday, excluding statutory public holidays.
8. Registration – voluntary provision of data by the Store Customer by completing the form available on the Store’s website.
9. Simplified registration – data provided voluntarily by the Customer, but retrieved (after their acceptance) from another intermediary service, e.g. facebook.com.
10. Intermediary service – a website where the Customer previously registered and consented to share data from the intermediary service in order to register and use the Store’s services.
11. Store - the online store operating at https://www.toolsa.eu/, selling products at a distance.
12. User - any entity using the Internet who visits the Store website.
13. Owner/Seller – Toolsa Europe Remigiusz Prędki with its registered office in Chorzów, 41-506, ul. Inwalidzka 20, entered in the register of entrepreneurs of the National Court Register by the District Court in Katowice-Wschód, 8th Commercial Division of the National Court Register under KRS number 0000762835, NIP: 6431771366, REGON: 382051926, share capital 100,000 PLN (paid in full), e-mail address: info@toolsa.eu, phone: (+ 48 32) 7652050, BDO 000117878.
14. Goods - a movable item, as well as water, gas and electricity, where offered for sale in a specified volume or quantity (definition applies to Consumers only).
15. Warranty liability – the Seller’s liability towards an Entrepreneur for defects of the sold item.
16. Item – a tangible object (definition applies to Entrepreneurs only).

III. Technical requirements:

1. To use the Store, the Customer should have:
   • a device enabling electronic data transmission
   • Internet access
   • an e-mail address
2. The Store collects information contained in Cookies. These files do not store any personal data and are used anonymously to assess actual interest in the service on the online store pages. Cookies are used to exchange information between the Online Store and the User, which significantly facilitates tailoring the offer to the expectations and preferences of each User. The Customer decides whether to allow Cookies. Web browsers often allow installing these files on the Customer’s end device by default, and the Customer may change these settings at any time.
3. Detailed information about Cookies is included in the Cookie Policy available at https://www.toolsa.eu/ and constitutes an integral part of these Terms.

IV. Account registration:

1. To create a “Customer Account”, the Customer registers via the form by providing an e-mail address and password.
2. The password used to log in to the Store may consist of letters and numbers. The password is individual for each User.
3. Creating a “Customer Account” is free of charge.
4. Registration is not required to place an order in the online store.
5. The Customer undertakes to provide truthful data.
6. By accepting these Terms, the Customer makes the following statement:
   • I have voluntarily started using the Online Store services;
   • the data provided in the form is true;
7. The Customer may not share their account password with third parties.
8. A registered Customer may:
   • access order status and history
   • receive individual discounts and promotional coupons
   • receive information about promotions and contests
   • order Products
   • update their data
   • change their password
   • review their order
9. Registration enables logging into the system.
10. The Customer may not copy, modify, or distribute content, photos or logos without prior consent of the authorized person.

V. Registration as a Guest:

1. The Customer may register via intermediary services.
2. Registration via an intermediary service is possible by selecting the “Facebook” button available on the Store page.
3. After completing simplified registration, including reading the Terms and consenting to the Store application retrieving data from the intermediary portal, the Store will receive the following information:
   • public profile
   • e-mail address
4. A Customer registered via simplified registration has the same rights and obligations as a Customer registered via the form on the Store website.
5. By registering via intermediary services, the Customer is redirected to https://www.toolsa.eu/ in order to use the Store services.

VI. Order processing:

1. The Store is available 24 hours a day, 7 days a week, enabling the Customer to place an order at any time, except during maintenance breaks.
2. If the proposed content of the sales agreement is not consistent with the order placed by the Customer, the Customer should notify the Store without undue delay by e-mail indicating the discrepancies. The Store will send the Customer the corrected proposed agreement content.
3. In the case of natural persons, Customers may only be adults with full legal capacity.
4. The Customer places an order as follows:
   • selecting goods by adding them to the cart
   • providing data in the registration or login form
   • selecting a payment method
   • confirming the order using the “add to cart” button
   • sending an order confirmation to the Customer’s e-mail address
5. Registered Customers may track the order status.
6. The Customer undertakes to provide truthful data.
7. When placing an order, the Customer should provide:
   • Product name and quantity
   • recipient’s full name
   • full delivery address
   • contact phone number
   • ordering person’s e-mail address
8. Products shown on the Store website may be shipped from an external warehouse directly from Suppliers. The Supplier hands over shipments to the carrier indicated by the Owner, and the Store sends e-mails to customers with shipping information.
9. Promotional goods may be purchased only under the terms specified in the promotion.
10. The Seller reserves the right to refuse to accept an order for processing, in particular when:
    • the Buyer has not settled previous obligations towards the Seller or breached contractual provisions in previous or current transactions
    • the Seller does not have the ordered goods in stock
    • due to a failure of any system, the Seller does not have the technical capability to send such confirmation
11. If the Seller refuses to accept an order for processing, the sales agreement is not concluded and the Buyer will be informed accordingly.
12. Accepting an order for processing does not bind the Seller where, for reasons beyond the Seller’s control, in particular due to force majeure or actions of the Buyer or third parties (including the Seller’s suppliers), delivery or sale of the ordered goods is impossible or excessively difficult; the Buyer will be informed.

VII. Payment methods:

1. The Customer may pay for goods ordered via:
   • online payment system
   • bank prepayment
   • bank transfer
   • cash on delivery
2. The waiting time for bank prepayment or online payment is 7 days from the date the order is accepted for processing. After this period, the sales agreement is automatically terminated.
3. The payment date is the moment when funds for the order are credited to the Seller’s bank account.

VIII. Prices:

1. Prices shown next to products on the Store website are given in PLN and do not include taxes and fees (net prices). The product price before clicking “add to cart” does not include shipping costs or other additional fees. Shipping and payment costs are added to the total value of ordered products. The Customer is informed before placing the order about additional costs, e.g. packaging-related costs.
2. The final order price, binding on the Store and the Customer, is the product price shown on the Store website before placing the order, together with all costs related to performance of the agreement.
3. Information about the total order value (including shipping and payment costs) is provided before selecting “proceed to checkout” and is confirmed in an e-mail sent without delay to the Customer’s provided address.
4. Prices of goods presented on the Store website may change; however, a price change does not affect orders placed before the price change becomes effective.
5. The information about Goods posted on the website together with the price does not constitute an offer within the meaning of Article 543 of the Civil Code, but only an invitation to submit offers within the meaning of Article 71 of the Civil Code.

IX. Delivery:

1. The Customer selects a delivery method available in the Store, including:
   • Courier (the carrier is determined individually)
   • Personal pickup
2. The delivery time is agreed individually with each Customer in the order confirmation.
3. The maximum delivery time for a Consumer is up to 30 days. If this deadline is exceeded, the Consumer has the right to set an additional deadline for the Seller. If the goods are still not delivered, the Customer may withdraw from the agreement.
4. Deliveries are made on business days, Monday to Friday. No deliveries are made on weekends and public holidays.
5. Information about delivery methods available in the Store and delivery costs is provided in the shipping costs section.
6. The Store bears the risk of accidental loss or damage to the ordered goods until the Consumer receives them, unless the Consumer selected a delivery method other than those offered by the Store.
7. Courier shipments are subject to mandatory insurance.
8. Upon receipt of the shipment, a Customer who is an Entrepreneur should carefully check the condition of the packaging and its contents. If any shortages or damage are found, the Customer should take all steps necessary to determine the carrier’s liability and, in case of any damage, prepare a damage report in the courier’s presence. Preparing the report is a condition for submitting a complaint or exercising the right to withdraw from the agreement. For a Customer who is a Consumer within the meaning of Section II point 2 of these Terms, the Seller recommends checking the shipment in the courier’s presence.
9. Each Buyer receives a VAT invoice or receipt with the goods.
10. Goods are delivered only within Poland.

X. Right of withdrawal:

(This section applies only to Customers who are Consumers within the meaning of Section II point 2 of these Terms. Entrepreneurs purchasing on a VAT invoice, under the law, do not have the option to return purchased equipment.)

1. A Consumer who concluded a distance contract or an off-premises contract may withdraw from the contract without giving reasons and without incurring costs, except for costs specified in Article 33, Article 34(2) and Article 35 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2020, item 287 as amended), by submitting an appropriate statement in any form within 14 days from the day the ordered goods are delivered. To meet this deadline, it is sufficient to send the statement before its expiry to: Toolsa Europe Remigiusz Prędki 41-103, Inwalidzka 20, Chorzów or by e-mail to: info@toolsa.eu.
2. The withdrawal period starts:
   • for a contract under which the Seller delivers the goods and is obliged to transfer ownership – from the moment the Consumer or a third party indicated by the Consumer (other than the carrier) takes possession of the goods; and for contracts for delivery of goods in parts – from the moment possession of the last item, batch or part is taken,
   • if the contract involves regular delivery of goods for a fixed period – from taking possession of the first of the goods,
   • for other contracts – from the date of concluding the contract.
3. In the event of withdrawal from an off-premises or distance contract, the contract is deemed not concluded. What the parties have provided is returned unchanged. The return should be made without delay, no later than within 14 days. The purchased goods should be returned to: Toolsa Europe Remigiusz Prędki, ul. Inwalidzka 20, 41-506 Chorzów.
4. If the contract was concluded off-premises and the goods were delivered to the Consumer’s place of residence at the time of concluding the contract, the Seller is obliged to collect the goods at its own expense if, due to the nature of the goods, they cannot be returned by ordinary post.
5. The Consumer is liable for any diminished value of the goods resulting from using them in a way beyond what is necessary to establish their nature, characteristics and functioning.
6. If the Consumer chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred.
7. The direct cost of returning the goods in connection with withdrawal is borne by the Consumer, unless the Seller agreed to cover it.
8. In the event of withdrawal, the Owner refunds the order price within 14 days from the date of receiving the goods back or the Consumer providing proof of return shipment, whichever occurs first. The refund will be made to the bank account indicated by the Consumer. The Owner issues a written confirmation of the refund. The Seller refunds payments using the same payment method used by the Consumer, unless the Consumer expressly agreed to a different method of refund that does not involve any additional costs for the Consumer.
9. A template withdrawal statement is available on the Store website and is attached to these Terms.
10. Proof of purchase (e.g. receipt, invoice) should be attached to the returned goods.
11. The right to withdraw from an off-premises or distance contract does not apply to the Consumer in cases specified in Article 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2020, item 287 as amended), including in relation to:
    • services with properties specified by the Consumer in the order or closely related to the Consumer’s person (e.g. custom order),
    • goods which, after delivery, due to their nature, become inseparably mixed with other goods,
    • goods clearly personalized to the Consumer’s individual needs,
    • services involving repair and maintenance performed at the Consumer’s express request.
12. Details regarding the exercise of the right of withdrawal from a distance contract are specified by the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws 2020, item 287 as amended).

XI. Consumer rights in the event of non-conformity of goods with the contract and consumer warranty:

(within the meaning of Section II point 2 of these Terms)

1. Goods conform with the contract if, in particular, their:
   • description, type, quantity, quality, completeness and functionality, and for goods with digital elements – also compatibility, interoperability and availability of updates, conform with the contract;
   • suitability for a particular purpose for which the Consumer needs them, about which the Consumer informed the Seller at the latest at the time of concluding the contract and which the Seller accepted.
2. In addition, for goods to be considered conforming with the contract, they must:
   • be fit for the purposes for which goods of this type are normally used, taking into account applicable law, technical standards or good practice;
   • be of such quantity and have such characteristics, including durability and safety, and for goods with digital elements – also functionality and compatibility, as are typical for goods of this type and which the Consumer may reasonably expect, taking into account the nature of the goods and public statements made by the Seller, its predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that:
     • they did not know about the public statement and could not have known about it,
     • before concluding the contract, the public statement was corrected under the conditions and in the form in which it was made, or in a comparable manner,
     • the public statement did not influence the Consumer’s decision to conclude the contract;
   • be delivered with packaging, accessories and instructions that the Consumer may reasonably expect;
   • be of the same quality as the sample or model made available to the Consumer by the Seller before concluding the contract and match the description of such sample or model.
3. The Seller is not liable for lack of conformity of the goods with the contract if the Consumer, at the latest at the time of concluding the contract, was expressly informed that a specific feature of the goods deviates from the conformity requirements and expressly and separately accepted the lack of that specific feature.
4. The Seller is liable for lack of conformity resulting from incorrect installation if:
   • it was carried out by the Seller or under the Seller’s responsibility;
   • incorrect installation performed by the Consumer resulted from errors in the instructions provided by the Seller or a third party.
5. Goods in the Store may be covered by a manufacturer’s or distributor’s warranty. Detailed warranty terms, duration, and the warranty procedure are indicated in the warranty card issued by the guarantor.
6. Detailed rules of the Seller’s liability towards the Consumer for non-conformity of goods with the contract are governed by the Act of 30 May 2014 on consumer rights (Journal of Laws 2020, item 287 as amended).
7. The Seller is liable for lack of conformity existing at the time of delivery and revealed within two years from that time.
8. A complaint based on the Seller’s liability for non-conformity may be submitted, among others, by:
   • sending an e-mail to: info@toolsa.eu;
   • sending a letter to: Toolsa Europe Remigiusz Prędki, ul. Inwalidzka 20, 41-506 Chorzów.
9. In the case of claims for non-conformity, the Seller considers the complaint within 14 days from receiving the Customer’s statement and making the goods available.
10. The Store issues a written confirmation of the refund.
11. A sample complaint form is available on the order page and is attached to these Terms.
12. The manufacturer and importer bear no liability for downtime during a machine failure and for the period of its repair during the warranty period and after its expiry.

XII. Entrepreneur warranty liability rights:

(within the meaning of Section II point 5 of these Terms)

1. Goods offered in the Store may be covered by a manufacturer’s or distributor’s warranty. Detailed warranty terms, duration, and the warranty procedure are then specified in the warranty card issued by the guarantor.
2. The Seller’s warranty liability towards Customers who are Entrepreneurs within the meaning of Article 43¹ of the Civil Code (i.e. a natural person, a legal person, or an organizational unit without legal personality, conducting business or professional activity in their own name) is excluded.

XIII. Rules for processing Customers’ personal data:

1. Detailed rules for processing Customers’ personal data – natural persons – are set out in the “Privacy Policy”, which constitutes an integral part of these Terms.

XIV. Newsletter service:

1. The Newsletter service consists of sending, by e-mail, all information related to the Store’s activity.
2. The Customer uses the Newsletter service voluntarily.
3. The Customer may use the Newsletter service by entering their e-mail address in the Newsletter field.
4. An e-mail will be sent to the Customer’s provided e-mail address confirming the start of the service together with the information: “If you want to unsubscribe from the Newsletter”.
5. The Customer may unsubscribe from the Newsletter at any time by requesting it by e-mail or changing the settings in their account.

XV. Other:

1. The Terms are available at: https://www.toolsa.eu/.
2. The Customer may read, download and print the Terms.
3. The Seller reserves the right to amend these Terms. The new Terms enter into force at the moment expressly indicated by the Seller. Orders placed before these changes enter into force will be processed under the rules in force at the time of placing the order.
4. Information on the possibility for a Customer who is a Consumer to use out-of-court complaint and claim resolution methods and the rules of access to these procedures is available at the offices and websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection:
   • https://www.uokik.gov.pl/spory_konsumenckie.php
   • https://www.uokik.gov.pl/sprawy_indywidualne.php
   • https://www.uokik.gov.pl/wazne_adresy.php
   A Customer who is a Consumer has, among others, the following options for using out-of-court complaint and claim resolution methods:
   • A permanent consumer arbitration court operating at the Trade Inspection – the possibility to submit a request for resolving a dispute arising from the concluded Sales Agreement.
   • A Provincial Inspector of the Trade Inspection – the possibility to submit a request to initiate mediation proceedings for amicable settlement of a dispute between the Customer and the store.
   • A district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Polish Consumers Association). Advice is provided by the Consumer Federation under the free consumer helpline 800 007 707 and by the Polish Consumers Association at porady@dlakonsumentow.pl.
   • The Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr/.
5. If the Customer is an Entrepreneur, any disputes arising under these Terms or sales agreements will first be settled amicably by the Parties through negotiations or mediation, and if no agreement is reached – by the common court competent for the Owner’s registered office.

Privacy Policy

Privacy Policy and personal data protection:

1. The data controller in the Store is Toolsa Europpe Remigisz Prędki, ul. Inwalidzka 20, 41-506 Chorzów, NIP: PL6431588886,, REGON: 277557653, phone (+ 48 32) 7652050, info@toolsa.eu.
2. You can contact the online Store by e-mail at info@toolsa.eu or by phone at (+ 48 32) 7652050.
3. The Store uses technical and organizational measures to protect Users’ privacy.
4. The Store ensures protection of processed personal data appropriate to the risks and the data categories by using adequate security measures. In particular, the Store protects data against disclosure to unauthorized persons, theft, unauthorized processing, destruction or damage.
5. The Store ensures control over what personal data is processed and to whom it has been disclosed, and keeps a register of persons authorized to process data.
6. By registering on the Store website or placing an order, the User gives separate explicit consent to the processing of personal data. In other cases, processing of personal data by the Store is permitted when it is required to exercise rights or fulfill obligations arising from the agreement or to fulfill legitimate purposes pursued by the Store.
7. Data provided by the User is used for the following purposes:
   • proper performance by the Store of obligations arising from concluded agreements (order fulfillment),
   • proper performance of other necessary activities within the scope of agreement performance (accounting, customer contact),
   • pursuit of legitimate purposes, i.e. asserting claims arising from conducted business activity.
8. The Controller is entitled to disclose personal data only to entities authorized under relevant provisions of law, in accordance with these Terms.
9. Personal data and information contained in the form will be used by the Controller to conclude, amend and terminate the agreement with the Customer and to ensure the highest possible quality of services provided. For this purpose, the Controller processes the following data: full name, e-mail address, phone number, VAT ID.
10. Providing data is voluntary. The Customer has the right to modify, delete, restrict processing, object to processing, and data portability.
11. Data will be used for the purposes of concluding the agreement, handling complaints, and terminating the agreement for the period of the Customer’s use of the Store. Data archiving lasts 5 years from placing the first order, taking into account the so-called right to be forgotten, i.e. deletion of data. The Customer submits a deletion request by sending an e-mail message. The Controller deletes the data from the database without delay.
12. At the User’s request, the Store provides information about their rights. This information may be provided in writing.
13. Users’ personal data may, with their consent, be made available to third parties if justified by the nature of the service and aimed at proper task performance by the Store.
14. Electronic communication between the User’s device and the Store while collecting personal data is encrypted (SSL). Databases are protected against unauthorized access by third parties.
15. The User has the right to lodge a complaint with the supervisory authority: the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw.

Cookie Policy

Privacy Policy – Cookies:

This document constitutes an integral part of the Terms and applies only to browsing the content of the NORWIT.PL website.

The website operated at https://www.toolsa.eu/ is administered by:

Toolsa Europe Remigiusz Prędki, ul. Inwalidzka 20, 41-506 Chorzów,
NIP: PL6431588886, REGON: 277557653,
phone 32/7652050, info@toolsa.eu

who ensures protection of Users’ privacy, and information collected using Cookies helps administer the website.

What are Cookies?

Cookies – short text files constituting information data used to browse website content, stored on Users’ end devices (e.g. a computer). Cookies used by https://www.toolsa.eu/ are not used to collect Users’ personal data. The Administrator informs that website traffic is monitored by Google Analytics statistics in order to collect data about the way the website is used and its popularity. By using the Administrator’s website, the User agrees to Google Analytics analyzing this data solely for the purposes indicated above.

How to enable/disable Cookies?

Cookie settings can be changed at any time in the browser settings; however, each browser has its own method of changing settings, e.g. in Internet Explorer version 8.0 you should:

1. Select the “Tools” menu and then “Internet Options”;
2. Go to the “Privacy” tab;
3. Use the slider to set preferences.

Browsers used on devices allow Cookies to be installed on Users’ end devices.

The website informs that disabling Cookies may affect the functionality of the website.

What data is processed?

https://www.toolsa.eu/ processes data voluntarily provided by the User in order to receive updates related to the website’s activity.

Redirects to other websites:

The Administrator undertakes to store data securely and not to share it with third parties. The User has the right to access their data and may request deletion or correction of data by sending an e-mail message.

The website https://www.toolsa.eu/ contains links to other websites. Each time the User enters a new website, they should read the Privacy Policy – Cookies. The Administrator of https://www.toolsa.eu/ is not responsible for the Privacy Policy – Cookies applicable on those websites.

Changes to the privacy policy:

In the event of changes to the applicable Privacy Policy – Cookies, appropriate modifications will be introduced to the provisions above.