Complaints & Returns

We care about your satisfaction. Returns and complaints are handled efficiently and reliably. Fill in the form and we will guide you through the entire process step by step.

How it works – 4 simple steps

Fill in the form

Provide order details and describe your request. If possible, attach photos – this will speed up the verification process.

Prepare the shipment

Secure the product for transport and include proof of purchase (e.g. invoice/receipt – if available).

Send the package

Send the product to the following address:
Toolsa Europe, Inwalidzka 20 St., 41-506 Chorzów, Poland

We contact you

After receiving the shipment, we will contact you within 2 business days regarding the next steps.

Note: before sending the package, make sure the request has been submitted via the form.

The more detailed the description and photos, the faster we can help.
In the event of transport damage, please provide a damage report from the courier.

Return or Complaint Form

Select request type*

Are you a company or a private individual?*

Personal details

Machine details

Full name*

Street and building (or unit) number*

Phone number*

E-mail*

City*

Postal code*

Company name*

VAT ID*

Machine name*

Machine serial number*

Engine serial number*

Order details

Order/ invoice number*

Reason for request*

Purchase date*

The return must be made within 14 days from the date of submitting the declaration.

Attachment Limit size: 5MB File types: jpg | jpeg

Declaration I declare that I have read the terms and conditions and fully agree to them.

https://toolsa.eu/en/info/returns-and-complaints-policy

Complaint submission terms

If you submit a complaint based on the manufacturer’s warranty, Toolsa Europe acts as an intermediary between you and the manufacturer. The warranty terms (duration, form of resolution, service costs) are determined by the manufacturer. If the manufacturer rejects the complaint, you may incur additional costs (e.g. shipping costs).

Important information

The complaint procedure does not limit your rights arising from the Civil Code of 23 March 1964 (Journal of Laws 2019, item 1145) and the Consumer Rights Act of 30 May 2014 (Journal of Laws 2020, item 287).

Damaged shipment? If the package shows signs of damage, check it with the courier and request a damage report – this significantly facilitates case resolution.
Visible mechanical damage to the product may affect the complaint process – please describe in detail when and how you noticed the issue.
A detailed fault description is crucial – provide symptoms and circumstances, and add photos/videos if possible.
Proof of purchase (e.g. invoice/receipt) helps identify the transaction and speeds up claim processing.

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